Why this step decides whether the claim gets paid
Payment posting is often treated as a data-entry step, but it is the point where an underpayment either gets caught or gets written off by default. If posting staff post whatever the remittance shows without comparing it to the contract, the practice absorbs every payer's rounding, bundling, and fee-schedule error silently.
Payment Posting capabilities
Electronic remittance posting
Payments posted from the HIPAA X12 835 electronic remittance advice, matched to the correct claim and line item.
Contracted-rate reconciliation
Each payment compared against the expected reimbursement under your payer contract, not accepted at face value.
Underpayment flagging
Discrepancies between expected and actual payment flagged for follow-up rather than adjusted off automatically.
Patient responsibility transfer
Copay, coinsurance, and deductible amounts transferred to patient balances accurately based on the remittance's own breakdown.
Denial and adjustment code review
Claim adjustment reason codes and remittance advice remark codes reviewed so a denial embedded in a partial payment is not missed.
Manual posting for paper EOBs
Payers that still issue paper explanation of benefits are posted manually with the same reconciliation standard as electronic remittances.
Our payment posting process
Receive remittance
Electronic 835 files or paper EOBs are received from the payer or clearinghouse.
Match to claims
Each payment line is matched to the specific claim and service line it corresponds to.
Compare to contract
The paid amount is checked against the expected contracted rate for that service.
Post the payment
The payment is posted, with any patient responsibility separated out.
Flag discrepancies
Underpayments or unexpected adjustments are flagged rather than silently accepted.
Route for follow-up
Flagged discrepancies are handed to AR follow-up for appeal or correction.
Payment Posting questions answered
Payment posting is recording payments from payers and patients against the specific claims they belong to, reconciling what was actually paid against what was expected under the payer contract, and moving any remaining balance to the correct next step, whether that is patient billing or an appeal.
A paid claim is not the same as a correctly paid claim. Payers can underpay due to fee schedule errors, bundling, or incorrect contract application, and if the payment is posted without comparison to the contracted rate, that gap is never recovered.
X12 835 is the HIPAA-standard electronic remittance advice transaction. It is the payer's electronic explanation of how a claim was adjudicated and paid, and it is what most electronic payment posting is built from.
The discrepancy is flagged rather than posted and closed. Depending on the size and pattern, it is either routed for an appeal or added to a tracked list of underpayments for that payer, so a pattern of systematic underpayment becomes visible instead of being absorbed one claim at a time.
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